At Pristine Cabins, we stand behind our work with pride. If a guest leaves a review of less than 5 stars specifically due to cleanliness—we’ll make it right.

Here’s our promise to you:

If a verified guest review on Airbnb or VRBO mentions cleanliness as a reason for a rating under 5 stars or specifically rates cleanliness less than 5-Stars, we’ll:

• Refund part or all of your cleaning fee based on the following schedule
  4-Star Reviews = 20% Refund
  3-Star Reviews = 50% Refund
  2-Star Reviews = 80% Refund
  1-Star Reviews = 100% Refund

We know that even one less-than-perfect review can impact your listing, so we take it seriously. Just send us a screenshot of the review within 7 days of it posting, and we’ll take care of the rest.

Because you deserve 5-star peace of mind. 🌟